Privacy Policy

1. Who we are

This policy explains how Sri Lanka Cycling Tours, based in Colombo, Sri Lanka, collects, uses, and protects your personal information when you visit our website or enquire about a tour. For any privacy question, contact us at sales@srilankacyclingtours.lk.

2. Information we collect

When you submit an enquiry or booking request, we collect the information you provide directly, which may include:

• Name, country, email address, and WhatsApp or phone number
• Preferred travel dates, group size, and tour interests
• Fitness level and any notes you choose to share about your trip

3. Information collected automatically

When you browse our site, we and our service providers may automatically collect basic technical information such as your approximate location (from IP address), browser and device type, and which pages you visit. Where analytics cookies are enabled, this is used only in aggregate to understand how visitors use our site.

4. How we use your information

• To respond to enquiries and prepare personalised quotes and itineraries
• To process and manage confirmed bookings, including trip communications before and during travel
• To operate, secure, and improve our website
• To understand overall site usage through anonymous analytics, where you've consented

5. Cookies

We use cookies and similar technologies to run the site, remember your preferences, and understand how visitors use our pages. You can manage your choices at any time using the cookie banner or the “Cookie settings” link in the footer.

• Essential: stores your cookie consent choice and display preferences needed for the site to work. These cannot be switched off.
• Functional: remembers your language choice and enables Google Translate when you switch languages.
• Analytics: optional, anonymous usage statistics through Google Analytics, only active if you've given consent.

6. Who we share information with

We do not sell your personal information. We share information only with service providers who help us run our business, under confidentiality and data protection commitments, including:

• Email delivery providers, to send enquiry responses and quotes
• Google Analytics, for anonymous website usage statistics (only with your consent)
• Google Translate, to provide on-site language switching (only with your consent)
• Cloudflare, our website hosting and security provider

7. International data transfers

Our website is hosted on global infrastructure, and some of our service providers (such as Google) may process data outside Sri Lanka. Where this happens, we rely on the safeguards those providers offer for international data transfers.

8. Data retention

We keep enquiry and booking information for as long as needed to respond to you, deliver your trip, and meet our accounting and legal record-keeping obligations, after which it is deleted or anonymised.

9. Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or withdraw consent for optional cookies at any time, by emailing sales@srilankacyclingtours.lk or using the cookie settings link in the footer.

10. Children's privacy

Our website and enquiry forms are intended for adults arranging travel. We do not knowingly collect personal information directly from children.

11. Security

We use reasonable technical and organisational measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

12. Changes to this policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a new “last updated” date.